Return & Refund policy

Effective Date: 09-09-2026

At Glamara, a brand operated by RJ Cosmetic Wholesale, we aim to provide quality skincare and haircare products to our customers. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

By purchasing our products, you agree to the terms of this policy.

1. Eligibility for Returns

Due to the personal-care and hygiene nature of skincare and haircare products, we generally do not accept returns of products that have been opened, used, or tampered with.

A return or replacement may be considered in the following situations:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product is defective or has a manufacturing issue.

  • The product received is materially different from the product ordered.

  • The package is received in a visibly damaged or tampered condition.

Any return or refund remains subject to verification by our team and applicable law.

2. Non-Returnable Products

For hygiene and safety reasons, the following products are generally not eligible for return once delivered:

  • Opened skincare products

  • Used or partially used products

  • Opened haircare products

  • Products with damaged or removed seals

  • Products damaged due to improper storage or handling after delivery

  • Products without their original packaging, where applicable

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us process your request, you may be asked to provide:

  • Order number or purchase details

  • Customer name and contact information

  • Description of the issue

  • Photographs or video showing the product and packaging

  • Any other information reasonably required to verify the claim

We may review the submitted information before approving a replacement or refund.

4. Return Request Process

To request a return, replacement, or refund, contact us using the details provided below.

Please include:

Subject: Return / Refund Request

  • Customer name

  • Mobile number

  • Order or invoice number, if available

  • Product name

  • Reason for the request

  • Supporting photographs or other relevant information

Do not send products back to us unless our team has provided return instructions.

5. Replacement

Where a return or replacement request is approved, we may, at our discretion and subject to product availability:

  • Replace the affected product; or

  • Provide an appropriate refund.

Replacement products may be subject to availability.

6. Refund Policy

If a refund is approved, the applicable refund amount will generally be processed using the original payment method or another suitable method communicated by us.

The time taken for the refund to reflect in your account may depend on your bank, payment provider, or other financial institution.

Shipping or other charges may be non-refundable where permitted by applicable law, except where the issue is attributable to us, such as an incorrect or defective product.

7. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure, subject to the eligibility requirements of this policy.

8. Products Damaged After Delivery

We are not responsible for damage caused after delivery due to:

  • Improper storage

  • Exposure to excessive heat, sunlight, moisture, or other unsuitable conditions

  • Incorrect use

  • Failure to follow product instructions

  • Unauthorized modification or repackaging

  • Normal wear or deterioration after opening

Customers should store and use products according to the instructions provided on the product packaging.

9. Allergic Reactions and Personal Sensitivity

Individual skin and hair responses may vary. A personal sensitivity or allergic reaction does not automatically make a product defective.

Customers should carefully review the ingredients and product information before use and perform a patch test where appropriate.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional medical advice.

Any refund or return request related to a personal reaction will be reviewed on a case-by-case basis and subject to applicable law.

10. Fraudulent or Abusive Claims

We reserve the right to refuse a return, replacement, or refund where we reasonably believe that a request involves:

  • Fraudulent activity

  • False information

  • Product misuse

  • Intentional damage

  • Repeated abuse of the return/refund process

  • Unauthorized alteration or tampering with the product

This does not affect any rights available to customers under applicable law.

11. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our business, products, services, or applicable legal requirements.

The updated policy will be published on our website with a revised effective date.

12. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

RJ Cosmetic Wholesale
Brand: Glamara

Address:
Ambedkar Chauk,
Near Mona Nitrogen & RJ Cosmetic Wholesale, Jainuddin Road,
Sillod, Dist. Chh. Sambhaji Nagar (Aurangabad),
Maharashtra – 431112, India

Mobile: 9970577745

Email: khurramshah674@gmail.com
Email: glamaracream@gmail.com

We encourage customers to contact us promptly regarding any issue with an order so that we can review and resolve the matter appropriately.